Privacy Policy

1. Who We Are

Citedge ("Citedge", "we", "us", or "our") operates the AI visibility monitoring and optimization platform available at citedge.io. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, dashboard, and related services.

2. Information We Collect

• Account information, including name and email address.
• Onboarding and product inputs such as website URL, brand details, and prompt selections.
• Generated and stored data such as scan results, recommendations, and usage records.
• Payment and subscription metadata processed by Stripe (we do not store full card numbers).
• Product analytics and event data (including via PostHog) to improve performance and usability.
• Technical usage information such as device, browser, log, and request metadata.

3. Cookies and Similar Technologies

We use cookies and similar technologies, including:

• Supabase authentication/session cookies to keep you signed in and secure your account.
• PostHog analytics cookies to understand product usage and improve user experience.

You can control cookies through your browser settings, but disabling required cookies may affect core platform functionality.

4. How We Use Information

• Provide, maintain, and improve Citedge services and features.
• Run onboarding, AI visibility scans, recommendations, and related workflows.
• Process subscriptions, billing, and account management.
• Protect platform integrity, prevent abuse, and enforce our Terms of Service.
• Analyze trends, reliability, and usage to improve product quality and performance.
• Communicate with you about account, support, security, and legal updates.

5. Third-Party Services and Processors

We work with trusted service providers to deliver Citedge, including:

• Supabase (database and authentication)
• Stripe (payments and subscription processing)
• Vercel (hosting and infrastructure)
• PostHog (product analytics)
• Anthropic, OpenAI, Google, and Perplexity APIs (AI scanning and analysis)
• Reddit API (thread discovery and engagement workflows)
• Serper API (search-related enrichment)

These providers process data under their own terms and data processing commitments where applicable.

6. Data Sharing and Sale of Data

We do not sell your personal data. We share data only as needed to operate Citedge, comply with legal obligations, protect rights/safety, or with your direction.

7. Data Retention

We retain account and platform data while your account is active and as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your data at any time by contacting [email protected].

8. GDPR and International Compliance

We support GDPR-aligned rights and general international privacy compliance principles. You may request access, correction, export, or deletion of your personal data by emailing [email protected]. We will process valid requests in accordance with applicable law.

9. Security

We use reasonable technical and organizational safeguards to protect your data. However, no system can be guaranteed 100% secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date and, when appropriate, additional notice.

11. Contact

For privacy questions, data requests, or concerns, contact us at [email protected].